How impor­tant is learn­ing to communicators?


Tim Fitz­patrick, retired chief mar­ket­ing and com­mu­ni­ca­tions offi­cer for two of the largest ener­gy com­pa­nies in Amer­i­ca, explains in his inter­view with Kay Peter­son in this month’s episode of Learn­ing at the Edge, a pod­cast from the Insti­tute for Expe­ri­en­tial Learning.

“If you want to suc­ceed over the course of a career, you must embrace change.  To do so demands that you embrace con­tin­u­ous learn­ing,” he said.  Learn­ing the com­pa­ny cul­ture, learn­ing your new boss’s style, learn­ing the ever-chang­ing sub­ject mat­ter that you’re tasked with com­mu­ni­cat­ing, and know­ing your cus­tomers, clients and co-work­ers - a suc­cess­ful com­mu­ni­ca­tions leader is con­stant­ly gath­er­ing infor­ma­tion, seek­ing feed­back, and learn­ing from expe­ri­ences and mistakes.

‘What can we learn from this and what are the impli­ca­tions for us?’ Con­tin­u­al­ly ask­ing those two ques­tions is a core func­tion of leadership.”

Tim Fitz­patrick has deep exper­tise in all aspects of rep­u­ta­tion man­age­ment and brand build­ing, stake­hold­er engage­ment, change man­age­ment and cri­sis com­mu­ni­ca­tions, hav­ing spent near­ly four decades help­ing senior exec­u­tives in the ener­gy, chem­i­cals, telecom­mu­ni­ca­tions and tech­nol­o­gy indus­tries suc­cess­ful­ly nav­i­gate unique challenges.

Most recent­ly, Fitz­patrick served as the chief mar­ket­ing and com­mu­ni­ca­tions offi­cer for two of the largest ener­gy providers in Amer­i­ca, Nex­tEra Ener­gy and PG&E. Ear­li­er, he held lead­er­ship roles with BASF, Ameritech and Lex­mark, among others.

He began his career as a jour­nal­ist in Youngstown, Ohio, and holds a bach­e­lor’s degree in jour­nal­ism from Youngstown State University.

Tune in to our con­ver­sa­tion with Tim on Learn­ing at the Edge.



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